Our Return Policy - 90 Day Money Back Guarantee

We offer 90 Days to play-test our mouthpiece, and if you're not satisfied you can send if back for a full refund.

About Our Policy

We are proud to provide the most generous return policy in the mouthpiece industry. We inspect each mouthpiece before it is shipped to ensure our customers are receiving the highest quality product.

PLEASE NOTE:  Our 90 day return policy does NOT apply to sale items such as scratch and dent or discontinued mouthpieces.  These items cannot be returned. 

The customer is 100% responsible for returning the mouthpiece in NEW condition.

Shipping costs are not refunded.

If more than 2 similar items are purchased for the obvious intention of returning the majority for refund, we reserve the right to apply a 10% fee to cover the costs of processing your refund and restocking.

Keeping your Mouthpiece in New Condition

It requires extraordinary care to keep a mouthpiece in new condition during a trial. Unfortunately, it is very easy to damage a mouthpiece.

DO NOT:

  • Place the mouthpiece on the shelf of your music stand.
  • Place the mouthpiece directly on any hard surface such as wood, metal, the floor, a shelf, or a counter top.
  • Set the mouthpiece down beside another mouthpiece or any hard object so that they could make contact.
  • Allow the mouthpiece to rattle around in your case.
  • Screw it hard or twist it in the receiver of your instrument.

Ideal Care:

  • The mouthpiece should either be in your horn, or in the cloth bag in which it was shipped at all times.
  • If you set the mouthpiece down it MUST be on a soft cloth surface, otherwise it will very likely be damaged.

Following the above instructions is the best way to keep your mouthpiece in new condition during the trial period.

For instructions on how to return your mouthpiece for Refund or Exchange please visit our Return Instructions page.

Do not send back your mouthpiece without a Return Authorization.
Returns sent without a Return Authorization will not be accepted.