Money Back Guarantee
Wedge mouthpieces come with a two week trial period and a money back guarantee. Shipping time is not included in the two weeks.
Silver two piece and one piece mouthpieces can be returned or exchanged within two weeks of when you received it, provided it is in new condition. Gold one piece mouthpieces and gold backbores cannot be returned or exchanged because gold shanks will show prominent insertion marks. Gold tops can be returned in new condition. We will refund the original purchase price on returns, minus a 5% restocking fee.
It is the responsibility of the customer to carefully inspect mouthpieces prior to return for refund or exchange. Mouthpieces returned with any signs of damage will not be accepted for refund or exchange.
Shipping costs are not refunded.
Silver backbores that are exchanged for a different size may be replaced with ones that have been returned from previous exchanges, and therefore might have slight insertion marks.
If PayPal is used, the original mouthpiece must be returned and received in new condition before the new mouthpiece is shipped.
Mouthpieces are to be returned by regular postal service, not by courier. Taxes, and brokerage fees generated by returning mouthpieces by courier will be charged to the customer's credit card.